Contact us with SystmConnect
You can contact a doctor, nurse or other healthcare professional online using a website called SystmConnect.
Please be aware that all online appointments are face to face.
All nurse appointments are face to face and that a majority of nurse practitioner and GP appointments are face to face.
Total Triage
From October 1, 2025, GP practices in England must provide continuous access to online consultation forms, requiring patients to submit their requests digitally for triaging.
The new system aims to streamline access to care by having a clinician assess each request to determine the most appropriate response, such as an appointment, self-care advice, or referral to another service.
All appointment requests to see a GP are now triaged, and you will need to fill in a Systmconnect questionnaire request. This will allow us to better understand your needs and enable us to signpost you to the right service. Routine HCA and Nurse appointments can be booked as normal.
All requests received will be triaged and prioritised based on urgency.
All requests will be reviewed on the same day. For routine issues, you may be offered an appointment within 2 weeks or directed to the most appropriate service e.g. NHS 111, Urgent Care or A&E.
The Systemconnect questionnaire will ask you a series of questions about your problem. Please provide as much information as you can and upload any appropriate pictures if required. It is important to advise us of your availability regarding times you are available to attend.
This will help our staff triage your requests more efficiently, helping you get the right care as quickly as possible.
Systmconnect questionnaires are open between the hours of 8am – 6.30pm, Should you not be able to use the online form, please speak to one of the reception team, who will gladly put the request through on your behalf.
Routine appointments
To request a routine nurses appointment in advance during opening times:
- phone us on 01908 221180
- use your NHS account (through the NHS website or NHS App)
- via SystmOnline
Hub practice appointments
To complement the services we provide, we are also able to book our patients at the hub practices below, who are all able to view and use our clinical system to see our patients for routine matters and screening purposes. The sessions are for both GPs and practice nurse appointments. These give patients more access throughout the week.
The hub practices are:
- Central Milton Keynes Medical Centre
- Broughton Gate Practice
- Wolverton Health Centre
- Parkside Medical Centre
- The Grove Surgery
Appointments will be available at the following times:
- Monday to Friday, 7am to 8am
Patients failing to attend appointments
Patients who fail to attend appointments are depriving others who could have used this appointment. We receive many complaints from patients who can’t get a regular appointment for some time due to the shortage of appointments, and this is a contributing factor.
The practice will now review all patients who fail to attend any appointments, and will place them into monitored groups as a result.
Anyone who fails to attend on more than three occasions will be reviewed, and likely removed from the practice list.
We began a campaign a few months ago aiming to educate patients to cancel their appointments in good time if they are unable to attend. You will be pleased to know that these figures are improving!
However, there is still some way to go and we ask that if you are unable to attend your appointment that you contact the surgery as soon as possible (ideally giving 24 hours notice). If you wish to cancel an appointment, please let us know.
We are keen to make our surgery one of the most efficient in Milton Keynes and you can help us do this!
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- fill out a cancel an appointment form
- phone us on 01908 221180 during opening times
If you need help when we are closed
The surgery is open for phone calls and face to face enquiries between the hours of 8am and 6:30pm.
If you need medical help now when we are closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Urgent health care outside of surgery hours throughout Milton Keynes is done as part of a GP co-operative through the Milton Keynes Urgent Care Centre.
Emergencies
Home visits
Home visits are available for those who are housebound or too ill to come out. We can see several patients in the surgery in the time it takes to do a home visit.
Please phone before 11am for a home visit, indicating the degree of emergency to the receptionist.