Zero Tolerance

In line with the NHS zero tolerance guidelines on abuse of patients and staff. This practice will not tolerate any incidents of violence, aggression and/or rudeness by any patient to the practice staff and/or other patients, whether this be physical or verbal abuse.

If any such behaviour occurs, the practice manager will be informed and the individual will be dealt with accordingly.

On the first occasion a warning will be issued, and if a second incident occurs the culprit will be removed from the doctors list immediately.

If patients continue to be abusive on practice premises, the police will be notified and they will be escorted from the premises.